Collection: Refund & Return Policy
🛍️ Return Eligibility:
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Items can be returned within 10 days of delivery.
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Products must be unused, unwashed, and in original packaging with tags intact.
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Returns are not accepted for accessories, masks, or underwear due to hygiene reasons.
🚚 Return Process:
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Contact our support team via WhatsApp or email to initiate a return.
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Our courier partner will arrange pickup from your address.
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Once received and inspected, your refund will be processed.
💳 Refund Method:
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Prepaid Orders: Refund issued to the original payment method.
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Cash on Delivery Orders: Refund issued as a gift voucher or store credit.
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Refunds are processed within 14 working days after item inspection.
📦 Shipping Fees:
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Initial shipping charges are non-refundable.
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If returning for the second time, a return shipping fee of SAR 19 may apply.